Privacy Policy

1. Introduction

This privacy policy describes how Agence Zen (hereinafter "we") collects, uses, and protects the personal data you provide through the website agence-zen.com.

It is established in compliance with the General Data Protection Regulation (GDPR — EU 2016/679) and the French Data Protection Act of January 6, 1978, as amended.

2. Data Controller

• Company: Agence Zen
• Address: 85100 Les Sables-d'Olonne, France
• Email: contact@agence-zen.com
• Phone: +33 7 67 84 59 89

3. Data Collected

We collect the following data:

• Contact form: name, email address, phone number, message
• Callback form: phone number
• Browsing: IP address, browser type, pages visited, visit duration (via analytics cookies)
• Technical errors: anonymized diagnostic data in case of errors (browser type, URL, error trace) via Sentry

4. Purposes of Processing

Your data is collected for the following purposes:

• Responding to your contact and quote requests
• Calling you back following a callback request
• Improving website navigation and user experience
• Measuring website audience and performance (analytics)
• Detecting and fixing technical errors to improve website reliability (Sentry)

5. Legal Basis for Processing

The processing of your data is based on:

• Your consent — when you fill in a contact form
• Our legitimate interest — for anonymized statistical analysis of website traffic
• Performance of a contract — within the framework of a business relationship

6. Data Retention Period

• Contact data: 3 years from the last interaction
• Browsing data: 13 months maximum (analytics cookies)
• Contractual data: 5 years after the end of the business relationship

7. Data Recipients

Your data may be transmitted to the following service providers, strictly necessary for the website's operation:

• Vercel Inc. — website hosting
• Google Analytics / Microsoft Clarity — audience measurement
• Sentry (Functional Software Inc.) — error tracking and performance monitoring
• Email sending service — contact form transmission

We do not sell or rent your personal data to third parties.

8. Transfers Outside the European Union

Some of our service providers (Vercel, Google, Sentry) are located in the United States. These transfers are governed by the European Commission's standard contractual clauses and/or the EU-US Data Privacy Framework, ensuring an adequate level of protection for your data.

9. Cookies

On your first visit, a consent banner allows you to choose which cookies you wish to authorize. You can change your preferences at any time by deleting the cookie_consent cookie in your browser settings.

The website uses the following categories of cookies:

• Essential cookies: necessary for the proper functioning of the website (security, navigation). They cannot be disabled.
• Analytics cookies: audience measurement via Google Analytics and Microsoft Clarity, and error tracking via Sentry. These tools collect anonymized data (pages visited, visit duration, device type, technical errors) to improve the website. They are only set with your explicit consent.

Refusing analytics cookies does not affect your browsing experience on the website. Analytics cookies are retained for a maximum of 13 months.

10. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your data
• Right to restriction: limit the processing of your data
• Right to data portability: receive your data in a structured format
• Right to object: object to the processing of your data

To exercise these rights, contact us at: contact@agence-zen.com

You also have the right to lodge a complaint with the CNIL (French National Commission for Data Protection) — www.cnil.fr.

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure, or destruction. The website is protected by an SSL certificate (HTTPS).

12. Modifications

We reserve the right to modify this privacy policy at any time. The date of the last update is indicated at the bottom of this page.

Last updated : February 25, 2026